/* RetosEVENT · Centro de Ayuda rvca 5.0.0 — página pública (.rvp), Mi Cuenta (.rvca) y encuestas.
   Sin flex-gap ni variables CSS: se ve igual en navegadores viejos (los que no entienden algo, ven una tarjeta simple).
   Tinta #0C243B · texto #1F2D3D · gris #5B6776 · línea #E6EBF1 · fondo #F3F5F8 · naranja #BF4E17 (hover #A3420F). */

/* ───────── base común ───────── */
.rvp,.rvca{color:#1F2D3D;font-size:15px;line-height:1.5;-webkit-text-size-adjust:100%}
.rvp *,.rvca *{box-sizing:border-box}
.rvp a,.rvca a{color:#BF4E17}
.rvp a:hover,.rvca a:hover{color:#8F3A10}
.rvca-ico{display:inline-block;vertical-align:-3px;flex:0 0 auto}
.rvp-sr,.rvca-sr{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.rvca-trampa{position:absolute!important;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden}
.rvca-ts{margin:6px 0 14px}
.rvp-mono,.rvca-pase-n,.rvp-pase-n,.rvp-num,.rvp-kicker,.rvp-pase-k,.rvp-pase-sk,.rvp-enc-n,.rvp-k{font-family:"JetBrains Mono",ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}
.rvp h1,.rvp h2,.rvp h3,.rvca h2,.rvca h3,.rvp-h1,.rvp-h2,.rvca-titulo{font-family:Poppins,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:#0C243B;letter-spacing:-.01em}

/* botones */
/* !important a propósito: el tema (Woodmart/Elementor) pinta los <button> en gris, en mayúsculas y con su propio fondo */
.rvp-btn,.rvp-btn:visited,.rvca-btn,.rvca-btn:visited{display:inline-flex;align-items:center;justify-content:center;min-height:46px;padding:0 20px!important;border-radius:10px!important;border:1.5px solid #BF4E17!important;background:#BF4E17!important;color:#fff!important;font-weight:700!important;font-size:15px!important;line-height:1.15!important;text-transform:none!important;letter-spacing:normal!important;box-shadow:none!important;text-shadow:none!important;opacity:1;text-decoration:none!important;cursor:pointer;-webkit-appearance:none;transition:background-color .15s ease,border-color .15s ease,transform .1s ease}
.rvp-btn:hover,.rvca-btn:hover,.rvp-btn:focus,.rvca-btn:focus{background:#A3420F!important;border-color:#A3420F!important;color:#fff!important}
.rvp-btn:active,.rvca-btn:active{transform:translateY(1px)}
.rvp-btn:focus-visible,.rvca-btn:focus-visible,.rvp a:focus-visible,.rvca a:focus-visible,.rvp-link-btn:focus-visible{outline:2px solid #0C243B;outline-offset:2px}
.rvp-btn[disabled],.rvca-btn[disabled]{opacity:.6!important;cursor:wait;transform:none}
.rvp-btn--g,.rvp-btn--g:visited,.rvca-btn--g,.rvca-btn--g:visited{background:transparent!important;border-color:#C9D2DD!important;color:#0C243B!important}
.rvp-btn--g:hover,.rvca-btn--g:hover,.rvp-btn--g:focus,.rvca-btn--g:focus{background:transparent!important;border-color:#0C243B!important;color:#0C243B!important}
.rvp-btn--s,.rvca-btn--s{min-height:38px;padding:0 14px!important;font-size:14px!important}
.rvp-btn--full{display:flex;width:100%;margin:6px 0 10px}
.rvca-btn--claro,.rvca-btn--claro:visited{background:#fff!important;border-color:#fff!important;color:#0C243B!important}
.rvca-btn--claro:hover,.rvca-btn--claro:focus{background:#F3F5F8!important;border-color:#F3F5F8!important;color:#0C243B!important}
.rvp-buscar button{text-transform:none!important;letter-spacing:normal!important;box-shadow:none!important}
.rvca-op span,.rvca-ord,.rvp-chip span,.rvp-nps span{text-transform:none!important;letter-spacing:normal!important}
.rvca-btn .rvca-ico,.rvp-btn .rvca-ico{margin-right:6px;width:16px;height:16px}
.rvp-link{display:inline-block;margin-top:10px;font-size:14px}
.rvp-link-btn{background:none;border:0;padding:0;color:#BF4E17;font:inherit;text-decoration:underline;cursor:pointer}

/* avisos */
.rvp-error,.rvp-ok{display:flex;align-items:flex-start;margin:0 0 16px;padding:12px 14px;border-radius:10px;font-size:14px}
.rvp-error{background:#FDECEC;border:1px solid #F3B4B4;color:#8A1C1C}
.rvp-ok{background:#E7F7EF;border:1px solid #A9E0C3;color:#135C3A}
.rvp-error .rvca-ico,.rvp-ok .rvca-ico{margin:1px 8px 0 0}
.rvp-nota{margin:12px 0 0;padding:10px 12px;border-radius:8px;background:#F3F5F8;font-size:13px;color:#3B4756}
.rvp-s{margin:6px 0 0;font-size:13px;color:#5B6776}
.rvp-centro{text-align:center}

/* ───────── página pública ───────── */
.rvp{margin:0 auto;max-width:1200px;background:#F3F5F8;border-radius:0 0 22px 22px}
.rvp-hero{position:relative;background:#0C243B;color:#fff;border-radius:0 0 22px 22px;overflow:hidden}
.rvp-hero:after{content:"";position:absolute;right:-80px;top:-80px;width:320px;height:320px;border-radius:50%;border:44px solid rgba(226,101,42,.12);pointer-events:none}
.rvp-hero-in{position:relative;z-index:1;display:flex;flex-wrap:wrap;align-items:flex-end;padding:56px 24px 88px}
.rvp-hero-txt{flex:999 1 520px;min-width:0;margin:0 32px 16px 0}
.rvp-kicker{margin:0 0 12px;font-size:12px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:#F59A5C}
.rvp-kicker--o{color:#BF4E17}
.rvp-kicker--ok{display:flex;align-items:center;justify-content:center;color:#1E8E5A}
.rvp-kicker--ok .rvca-ico{margin-right:6px}
.rvp-h1{margin:0 0 22px;font-size:46px;line-height:1.08;font-weight:700;color:#fff!important}
.rvp-h2{margin:0 0 12px;font-size:30px;line-height:1.15;font-weight:700}
.rvp-lead{margin:0 0 22px;font-size:17px;color:#3B4756;max-width:620px}
.rvp-buscar{display:flex;align-items:center;max-width:640px;margin:0;padding:6px 6px 6px 16px;background:#fff;border-radius:14px;box-shadow:0 12px 30px -14px rgba(0,0,0,.5)}
.rvp-buscar .rvca-ico{width:22px;height:22px;color:#5B6776;margin-right:10px}
.rvp-buscar input{flex:1 1 auto;min-width:0;height:46px;padding:0;border:0!important;outline:0;background:transparent!important;box-shadow:none!important;font-size:17px;color:#1F2D3D}
.rvp-buscar button{flex:0 0 auto;min-height:46px;padding:0 20px;border:0;border-radius:10px;background:#BF4E17;color:#fff;font-weight:700;font-size:15px;cursor:pointer}
.rvp-buscar button:hover{background:#A3420F}
.rvp-pop{margin:14px 0 0;font-size:14px;color:#AFC0D3}
.rvp-pop span{margin-right:6px}
.rvp-pop a{color:#fff!important}
.rvp-pop i{font-style:normal;color:#4D6680;margin:0 6px}
.rvp-estado{flex:1 1 290px;margin:0 0 16px;padding:18px 20px;background:#13314F;border:1px solid #24486D;border-radius:14px}
.rvp-estado-t{margin:0 0 10px;font-weight:600;font-size:14px;color:#fff}
.rvp-estado-f{display:flex;align-items:flex-start;padding:10px 0;border-top:1px solid #24486D;font-size:15px;color:#fff}
.rvp-dot{flex:0 0 10px;width:10px;height:10px;margin:6px 10px 0 0;border-radius:50%;background:#3DCB86}
.rvp-dot--ok{background:#3DCB86}
.rvp-dot--aviso{background:#F5B83D}
.rvp-dot--caida{background:#F26B6B}
.rvp-cuerpo{position:relative;padding:0 24px 64px}
.rvp-hero+.rvp-cuerpo{margin-top:-48px}
.rvp-angosto{max-width:760px;margin:0 auto;padding-top:28px}
.rvp-medio{max-width:640px;margin:0 auto;padding-top:28px}
.rvp-volver{margin:0 0 18px;font-size:14px}
.rvp-volver a{color:#5B6776!important;text-decoration:none}
.rvp-volver a:hover{color:#0C243B!important}

/* las tres puertas: pases con talón */
.rvp-puertas{display:flex;flex-wrap:wrap;margin:0 -10px}
.rvp-tk{position:relative;display:flex;flex:1 1 320px;margin:0 10px 20px;min-width:0;background:#fff;border-radius:16px;box-shadow:0 1px 2px rgba(12,36,59,.06),0 10px 28px rgba(12,36,59,.08)}
.rvp-tk-c{display:flex;flex-direction:column;flex:1 1 auto;min-width:0;padding:24px 22px}
.rvp-tk-c .rvca-ico{color:#BF4E17;margin-bottom:12px}
.rvp-tk h3{margin:0 0 8px;font-size:20px;line-height:1.2;font-weight:600}
.rvp-tk p{margin:0 0 14px;color:#3B4756}
.rvp-tk-acc{margin-top:auto;text-align:center}
.rvp-tk-acc .rvp-btn{display:flex;width:100%}
.rvp-tk-s{position:relative;flex:0 0 64px;display:flex;align-items:center;justify-content:center;border-left:2px dashed #C9D2DD}
.rvp-tk-s:before,.rvp-tk-s:after,.rvp-pase-s:before,.rvp-pase-s:after{content:"";position:absolute;left:-13px;width:24px;height:24px;border-radius:50%;background:#F3F5F8}
.rvp-tk-s:before,.rvp-pase-s:before{top:-12px}
.rvp-tk-s:after,.rvp-pase-s:after{bottom:-12px}
.rvp-tk-s span{-webkit-writing-mode:vertical-rl;writing-mode:vertical-rl;transform:rotate(180deg);font:700 11px/1 "JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;letter-spacing:.14em;text-transform:uppercase;color:#5B6776;white-space:nowrap}

/* respuestas rápidas */
.rvp-resp{margin-top:44px}
.rvp-sec-cab{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;margin:0 0 16px}
.rvp-sec-cab h2{margin:0 16px 4px 0;font-size:28px;font-weight:600}
.rvp-sec-cab p{margin:0;color:#5B6776}
.rvp-cats{display:flex;flex-wrap:wrap;margin:0 -10px}
.rvp-cat{flex:1 1 300px;margin:0 10px 20px;min-width:0;padding:20px 22px 8px;background:#fff;border:1px solid #E6EBF1;border-radius:14px}
.rvp-cat[hidden],.rvp-q[hidden]{display:none!important}
.rvp-cat-cab{display:flex;align-items:center;margin:0 0 6px}
.rvp-cat-ico{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;margin-right:10px;border-radius:10px;background:#FBEDE4;color:#BF4E17}
.rvp-cat h3{margin:0;font-size:17px;font-weight:600}
.rvp-q{display:flex;align-items:center;justify-content:space-between;padding:12px 0;border-top:1px solid #E6EBF1;color:#1F2D3D!important;text-decoration:none!important}
.rvp-q:first-of-type{border-top:0}
.rvp-q span{min-width:0;margin-right:12px}
.rvp-q i{font-style:normal;font-size:20px;color:#C9D2DD}
.rvp-q:hover{color:#BF4E17!important}
.rvp-q:hover i{color:#BF4E17}
.rvp-sin{margin:4px 0 0;padding:18px;border:1px dashed #C9D2DD;border-radius:12px;text-align:center;color:#3B4756;background:#fff}
.rvp-info{display:flex;flex-wrap:wrap;margin:28px -10px 0}
.rvp-info-c{flex:1 1 240px;margin:0 10px 16px;padding:18px 20px;background:#fff;border:1px solid #E6EBF1;border-radius:14px}
.rvp-k{margin:0 0 6px;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#5B6776}
.rvp-v{margin:0;font-weight:700;color:#0C243B}

/* tarjeta, artículo, formularios */
.rvp-card{padding:24px;background:#fff;border:1px solid #E6EBF1;border-radius:16px}
.rvp-art .rvp-art-c{font-size:16px;line-height:1.65;color:#1F2D3D}
.rvp-art-c p{margin:0 0 12px}
.rvp-util{margin-top:22px;padding-top:18px;border-top:1px solid #E6EBF1}
.rvp-util-f{display:flex;flex-wrap:wrap;align-items:center}
.rvp-util-f span{margin-right:12px;font-weight:700;color:#0C243B}
.rvp-util-f .rvp-btn{margin-right:8px}
.rvp-dos{display:flex;flex-wrap:wrap;margin:0 -14px}
.rvp-pitch{flex:1 1 340px;margin:0 14px 24px;min-width:0}
.rvp-dos>.rvp-form{flex:1.4 1 420px;margin:0 14px 24px;min-width:0}
.rvp-lista-n{list-style:none;margin:0;padding:0}
.rvp-lista-n li{display:flex;align-items:flex-start;padding:14px 0;border-top:1px solid #E6EBF1}
.rvp-num{flex:0 0 40px;font-weight:700;color:#BF4E17}
.rvp-form{position:relative;background:#fff;border:1px solid #E6EBF1;border-radius:16px;box-shadow:0 10px 28px -18px rgba(12,36,59,.35)}
.rvp-form-cab{display:flex;align-items:center;justify-content:space-between;padding:14px 22px;border-bottom:2px dashed #C9D2DD;font:700 12px/1 "JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;letter-spacing:.12em;text-transform:uppercase;color:#5B6776}
.rvp-form-cab b{color:#BF4E17}
.rvp-form-c{padding:20px 22px 10px}
.rvp-form-pie{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;padding:14px 22px 18px;border-top:1px solid #E6EBF1}
.rvp-form-pie .rvp-s{margin:6px 12px 6px 0}
.rvp-form-pie .rvca-ico{width:14px;height:14px;vertical-align:-2px}
.rvp-campos{display:flex;flex-wrap:wrap;margin:0 -8px}
.rvp-campos .rvp-campo{flex:1 1 220px;margin-left:8px;margin-right:8px}
.rvp-campo{margin:0 0 14px}
.rvp-campo label{display:block;margin:0 0 5px;font-weight:700;font-size:13px;color:#0C243B}
.rvp-campo label b{color:#BF4E17}
.rvp input[type=text],.rvp input[type=email],.rvp input[type=tel],.rvp input[type=number],.rvp select,.rvp textarea,.rvca-form-nuevo textarea,.rvca-responder textarea,.rvp-enc textarea{display:block;width:100%;min-height:46px;padding:11px 13px;border:1.5px solid #C9D2DD;border-radius:10px;background:#fff;color:#1F2D3D;font:inherit;font-size:16px;line-height:1.35;box-shadow:none}
.rvp textarea,.rvca textarea{min-height:110px;resize:vertical}
.rvp input:focus,.rvp select:focus,.rvp textarea:focus,.rvca textarea:focus{border-color:#BF4E17;outline:0;box-shadow:0 0 0 3px rgba(191,78,23,.15)}
.rvp .rvp-buscar input:focus{box-shadow:none}
.rvp-fs{margin:0 0 14px;padding:0;border:0}
.rvp-fs legend{margin:0 0 8px;padding:0;font-weight:700;font-size:13px;color:#0C243B}
.rvp-fs legend span{font-weight:400;color:#5B6776}
.rvp-chips{display:flex;flex-wrap:wrap;margin:0 -4px}
.rvp-chip{position:relative;margin:0 4px 8px;cursor:pointer}
.rvp-chip input{position:absolute;opacity:0;width:1px;height:1px}
.rvp-chip span{display:inline-block;padding:9px 14px;border:1.5px solid #C9D2DD;border-radius:999px;background:#fff;font-size:14px;font-weight:600;color:#1F2D3D}
.rvp-chip input:checked+span{border-color:#BF4E17;background:#FBEDE4;color:#8F3A10}
.rvp-chip input:focus-visible+span{outline:2px solid #0C243B;outline-offset:2px}
.rvp-otp{max-width:240px;font:700 26px/1 "JetBrains Mono",ui-monospace,Menlo,Consolas,monospace!important;letter-spacing:.4em;text-align:center}
.rvp-vence strong{font-family:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;color:#0C243B}
.rvp-vence--fin strong{color:#B42318}
.rvp-reenviar{margin:14px 0 0;font-size:14px;text-align:center;color:#5B6776}

/* pasos del «No puedo entrar» */
.rvp-paso{margin:0 0 14px}
.rvp-paso-cab{display:flex;align-items:center;padding:16px 22px 0}
.rvp-paso-cab h2{margin:0;font-size:18px;font-weight:600}
.rvp-paso-n{display:inline-flex;align-items:center;justify-content:center;flex:0 0 30px;width:30px;height:30px;margin-right:12px;border-radius:50%;background:#E6EBF1;color:#5B6776;font-weight:700;font-size:14px}
.rvp-paso--on .rvp-paso-n{background:#BF4E17;color:#fff}
.rvp-paso--hecho .rvp-paso-n{background:#1E8E5A;color:#fff}
.rvp-paso--hecho .rvca-ico{width:16px;height:16px}
.rvp-paso:not(.rvp-paso--on){box-shadow:none}
.rvp-paso:not(.rvp-paso--on) .rvp-form-c{padding-bottom:14px}

/* adjuntos */
.rvp-adj{margin:0 0 14px}
.rvp-adj-l{position:relative;display:flex;align-items:center;padding:12px 14px;border:1.5px dashed #C9D2DD;border-radius:10px;cursor:pointer;color:#3B4756}
.rvp-adj-l:hover{border-color:#BF4E17}
.rvp-adj-l .rvca-ico{margin-right:10px;color:#BF4E17}
.rvp-adj-l strong{display:block;color:#0C243B;font-size:14px}
.rvp-adj-l small{display:block;font-size:12px;color:#5B6776}
.rvp-adj-l input{position:absolute;left:0;top:0;width:100%;height:100%;opacity:0;cursor:pointer}
.rvp-adj-lista{list-style:none;margin:6px 0 0;padding:0;font-size:13px}
.rvp-adj-lista li{padding:4px 0;color:#3B4756}
.rvp-adj-lista li.rvp-adj-mal{color:#B42318}

/* ───────── el pase ───────── */
.rvp-pase{position:relative;display:flex;margin:0 0 18px;background:#fff;border-radius:16px;box-shadow:0 1px 2px rgba(12,36,59,.06),0 14px 34px -12px rgba(12,36,59,.22)}
.rvp-pase-c{flex:1 1 auto;min-width:0;padding:22px 24px}
.rvp-pase-k{margin:0 0 8px;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#BF4E17}
.rvp-pase-t{margin:0 0 14px;font:600 21px/1.25 Poppins,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:#0C243B;word-break:break-word;overflow-wrap:anywhere}
.rvp-pase-sub{margin:-6px 0 0;color:#5B6776}
.rvp-pase-d{display:flex;flex-wrap:wrap;margin:0}
.rvp-pase-d div{margin:0 26px 6px 0}
.rvp-pase-d dt{font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:#5B6776}
.rvp-pase-d dd{margin:2px 0 0;font-weight:700;color:#1F2D3D}
.rvp-pase-s{position:relative;flex:0 0 178px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:20px 14px;border-left:2px dashed #C9D2DD;text-align:center}
.rvp-pase-sk{margin:0;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#5B6776}
.rvp-pase-n{margin:4px 0 10px;font-size:24px;font-weight:700;color:#0C243B;letter-spacing:.02em}
.rvp-pase-n--s{font-size:16px}
.rvp-barras{display:block;width:120px;height:26px;margin-top:12px;background:repeating-linear-gradient(90deg,#0C243B 0,#0C243B 2px,transparent 2px,transparent 4px,#0C243B 4px,#0C243B 5px,transparent 5px,transparent 8px,#0C243B 8px,#0C243B 11px,transparent 11px,transparent 13px);opacity:.85}
.rvp-sello{display:inline-block;padding:5px 10px;border:2px solid currentColor;border-radius:6px;font:700 11px/1.1 "JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;letter-spacing:.1em;text-transform:uppercase;transform:rotate(-4deg);white-space:nowrap}
.rvp-sello--abierto{color:#BF4E17}
.rvp-sello--resp{color:#1D5FD1}
.rvp-sello--espera{color:#A15C00}
.rvp-sello--ok{color:#1E8E5A}
/* impresora: el pase sale de una ranura al confirmarse */
.rvp-impresora{height:14px;max-width:560px;margin:18px auto -6px;border-radius:8px;background:#0C243B;box-shadow:inset 0 -4px 0 #24486D}
.rvp-pase--imprime{max-width:540px;margin-left:auto;margin-right:auto;-webkit-animation:rvp-imprime .9s cubic-bezier(.2,.8,.2,1) both;animation:rvp-imprime .9s cubic-bezier(.2,.8,.2,1) both}
@-webkit-keyframes rvp-imprime{from{-webkit-transform:translateY(-36px);opacity:0;clip-path:inset(0 0 100% 0)}to{-webkit-transform:none;opacity:1;clip-path:inset(0 0 0 0)}}
@keyframes rvp-imprime{from{transform:translateY(-36px);opacity:0;clip-path:inset(0 0 100% 0)}to{transform:none;opacity:1;clip-path:inset(0 0 0 0)}}
@media (prefers-reduced-motion:reduce){.rvp-pase--imprime{-webkit-animation:none;animation:none}}
.rvp-siguiente{list-style:none;max-width:540px;margin:6px auto 22px;padding:0}
.rvp-siguiente li{display:flex;padding:10px 0;border-top:1px solid #E6EBF1}
.rvp-siguiente b{flex:0 0 40px;font-family:"JetBrains Mono",ui-monospace,Menlo,Consolas,monospace;color:#BF4E17}
.rvca .rvp-pase{margin-bottom:16px}
.rvca .rvp-pase-s:before,.rvca .rvp-pase-s:after{background:#fff}

/* encuesta */
.rvp-enc-w{padding:0}
.rvp-pase--enc .rvp-pase-t{margin-bottom:6px}
.rvp-enc .rvp-error{margin:18px 22px 0}
.rvp-enc-q{margin:0;padding:20px 22px;border:0;border-top:1px solid #E6EBF1}
.rvp-enc-q:first-of-type{border-top:0}
.rvp-enc-q legend{display:block;width:100%;margin:0 0 12px;padding:0}
.rvp-enc-n{display:block;margin-bottom:4px;font-size:11px;font-weight:700;letter-spacing:.12em;color:#BF4E17}
.rvp-enc-t{display:block;font-weight:700;font-size:16px;color:#0C243B}
.rvp-nps{display:flex;flex-wrap:wrap;margin:0 -3px}
.rvp-nps label{position:relative;flex:1 0 36px;margin:0 3px 6px;cursor:pointer}
.rvp-nps input{position:absolute;opacity:0;width:1px;height:1px}
.rvp-nps span{display:flex;align-items:center;justify-content:center;height:42px;border:1.5px solid #C9D2DD;border-radius:8px;font-weight:700;color:#1F2D3D;background:#fff}
.rvp-nps input:checked+span{background:#BF4E17;border-color:#BF4E17;color:#fff}
.rvp-nps input:focus-visible+span{outline:2px solid #0C243B;outline-offset:2px}
.rvp-nps-l{display:flex;justify-content:space-between;margin:2px 0 0;font-size:12px;color:#5B6776}
.rvp-area{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;padding:6px 0;border-top:1px solid #F0F3F7}
.rvp-area:first-of-type{border-top:0}
.rvp-area-n{margin-right:12px;font-weight:600}

/* estrellas (radios en orden 5→1 con flex invertido: puro CSS) */
.rvca-estrellas{display:inline-flex;flex-direction:row-reverse;justify-content:flex-end}
.rvca-estrellas input{position:absolute;opacity:0;width:1px;height:1px}
.rvca-estrellas label{padding:2px;color:#C9D2DD;cursor:pointer;line-height:0}
.rvca-estrellas label .rvca-ico{width:30px;height:30px}
.rvca-estrellas--s label .rvca-ico{width:26px;height:26px}
.rvca-estrellas input:checked~label,.rvca-estrellas label:hover,.rvca-estrellas label:hover~label{color:#F5A524}
.rvca-estrellas input:checked~label .rvca-ico,.rvca-estrellas label:hover .rvca-ico,.rvca-estrellas label:hover~label .rvca-ico{fill:currentColor}
.rvca-estrellas input:focus-visible+label{outline:2px solid #0C243B;outline-offset:1px;border-radius:4px}

/* ───────── Mi Cuenta ───────── */
.rvca-cab{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;margin:0 0 18px}
.rvca-cab>div{flex:1 1 300px;margin-right:16px;max-width:580px}
.rvca-titulo{margin:0 0 4px;font-size:24px;line-height:1.25;font-weight:700}
.rvca-sub{margin:0;color:#5B6776;font-size:14px}
.rvca-btn-nuevo{margin-top:6px}
.rvca-volver{margin:0 0 14px;font-size:14px}
.rvca-volver a{color:#5B6776!important;text-decoration:none}
.rvca-volver a:hover{color:#0C243B!important}
.rvca-nl{display:inline-block;min-width:20px;height:20px;margin-left:6px;padding:0 6px;border-radius:10px;background:#D92D20;color:#fff;font-size:12px;font-weight:700;line-height:20px;text-align:center;vertical-align:1px}

/* bandas (avisos dentro de la cuenta) */
.rvca-banda{display:flex;align-items:center;margin:0 0 16px;padding:12px 16px;border-radius:12px;background:#F3F5F8;border:1px solid #E6EBF1;color:#1F2D3D!important;text-decoration:none!important;font-size:14px}
.rvca-banda>.rvca-ico{margin-right:10px;color:#5B6776}
.rvca-banda>span{flex:1 1 auto;min-width:0}
.rvca-banda small{display:block;color:inherit;opacity:.8}
.rvca-banda>b,.rvca-banda>a{flex:0 0 auto;margin-left:12px}
.rvca-banda--nl{background:#FFF4EC;border-color:#F7C9A9}
.rvca-banda--nl>.rvca-ico,.rvca-banda--nl b{color:#BF4E17}
.rvca-banda--ok{background:#E7F7EF;border-color:#A9E0C3}
.rvca-banda--ok>.rvca-ico{color:#1E8E5A}
.rvca-banda--aviso{background:#FFF7E6;border-color:#F5D58A}
.rvca-banda--aviso>.rvca-ico{color:#A15C00}
.rvca-banda--enc{background:#0C243B;border-color:#0C243B;color:#fff!important}
.rvca-banda--enc>.rvca-ico{color:#F5A524}

/* filtros */
.rvca-filtros{display:flex;flex-wrap:wrap;margin:0 0 12px}
.rvca-filtro,.rvca-filtro:visited{margin:0 6px 6px 0;padding:7px 12px;border:1.5px solid #E6EBF1;border-radius:999px;background:#fff;color:#3B4756!important;font-size:13px;font-weight:600;text-decoration:none!important;white-space:nowrap}
.rvca-filtro:hover{border-color:#C9D2DD}
.rvca-filtro--on,.rvca-filtro--on:visited{background:#0C243B;border-color:#0C243B;color:#fff!important}

/* bandeja: cada caso es un pase */
.rvca-pases{list-style:none;margin:0;padding:0}
.rvca-pase{margin:0 0 12px}
.rvca-pase-a{position:relative;display:flex;background:#fff;border:1px solid #E6EBF1;border-radius:14px;color:inherit!important;text-decoration:none!important;transition:box-shadow .15s ease,border-color .15s ease}
.rvca-pase-a:hover{border-color:#C9D2DD;box-shadow:0 10px 24px -16px rgba(12,36,59,.45)}
.rvca-pase-a:focus-visible{outline:2px solid #0C243B;outline-offset:2px}
.rvca-pase-c{display:flex;align-items:flex-start;flex:1 1 auto;min-width:0;padding:16px 18px}
.rvca-pase-ico{display:inline-flex;align-items:center;justify-content:center;flex:0 0 40px;width:40px;height:40px;margin-right:12px;border-radius:10px;background:#F3F5F8;color:#5B6776}
.rvca-pase-txt{display:block;min-width:0}
.rvca-pase-t{display:block;font-weight:700;font-size:16px;line-height:1.3;color:#0C243B;word-break:break-word;overflow-wrap:anywhere}
.rvca-pase-m{display:block;margin-top:3px;font-size:12px;font-weight:600;color:#BF4E17}
.rvca-pase-p{display:block;margin-top:4px;font-size:14px;color:#5B6776;word-break:break-word;overflow-wrap:anywhere}
.rvca-pase-s{position:relative;flex:0 0 150px;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:12px 10px;border-left:2px dashed #E0E6ED;text-align:center}
.rvca-pase-s:before,.rvca-pase-s:after{content:"";position:absolute;left:-11px;width:20px;height:20px;border-radius:50%;background:#fff;border:1px solid #E6EBF1}
.rvca-pase-s:before{top:-11px;border-top-color:transparent;border-left-color:transparent;border-right-color:transparent}
.rvca-pase-s:after{bottom:-11px;border-bottom-color:transparent;border-left-color:transparent;border-right-color:transparent}
.rvca-pase-n{font-size:15px;font-weight:700;color:#0C243B;margin-bottom:6px}
.rvca-pase-w{margin-top:8px;font-size:12px;color:#5B6776}
.rvca-pase .rvp-sello{font-size:10px;padding:4px 8px}
.rvca-pase--cerrado .rvca-pase-a{background:#FAFBFC}
.rvca-pase--cerrado .rvca-pase-t{color:#3B4756}
.rvca-nuevo{display:inline-block;margin-left:6px;padding:2px 8px;border-radius:999px;background:#BF4E17;color:#fff;font-size:11px;font-weight:700;vertical-align:2px;white-space:nowrap}
.rvca-pag{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;margin:18px 0 0}
.rvca-pag>*{margin:4px 8px}
.rvca-vacio{padding:36px 20px;text-align:center;color:#5B6776;background:#fff;border:1.5px dashed #C9D2DD;border-radius:14px}
.rvca-vacio .rvca-ico{width:34px;height:34px;color:#9AA7B5}
.rvca-vacio p{margin:10px 0 0;font-size:14px}
.rvca-vacio strong{color:#0C243B}

/* nuevo caso en 3 pasos */
.rvca-progreso{display:flex;list-style:none;margin:14px 0 18px;padding:0}
.rvca-progreso li{flex:1 1 0;height:4px;margin-right:6px;border-radius:2px;background:#E6EBF1}
.rvca-progreso li:last-child{margin-right:0}
.rvca-progreso li.on{background:#BF4E17}
.rvca-paso{margin:0 0 18px;padding:18px 20px;border:1px solid #E6EBF1;border-radius:14px;background:#fff;min-width:0}
.rvca-paso-cab{display:flex;align-items:center;float:left;width:100%;margin:0 0 14px;padding:0;font:600 17px/1.25 Poppins,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;color:#0C243B}
.rvca-paso-cab+*{clear:both}
.rvca-paso-n{display:inline-flex;align-items:center;justify-content:center;flex:0 0 28px;width:28px;height:28px;margin-right:10px;border-radius:50%;background:#BF4E17;color:#fff;font-size:13px;font-weight:700}
.rvca-paso-pie{display:flex;flex-wrap:wrap;justify-content:flex-end;margin:16px 0 0}
.rvca-paso-pie .rvca-btn{margin-left:8px}
.rvca-js .rvca-paso{display:none}
.rvca-js .rvca-paso.on{display:block}
.rvca-form-nuevo:not(.rvca-js) [data-rvca-sig],.rvca-form-nuevo:not(.rvca-js) [data-rvca-ant]{display:none}
.rvca-paso-error{margin:10px 0 0;color:#B42318;font-size:14px;font-weight:600}
.rvca-motivos{display:flex;flex-wrap:wrap;margin:0 -8px}
.rvca-grupo{flex:1 1 250px;margin:0 8px 12px;min-width:0}
.rvca-grupo--otro{flex-basis:100%}
.rvca-op--otro span{display:flex;flex-wrap:wrap;align-items:baseline;border-style:dashed}
.rvca-op--otro input:checked+span{border-style:solid}
.rvca-op--otro small{margin-left:8px;font-weight:400;color:#5B6776}
.rvca-grupo-t{margin:0 0 8px;font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#5B6776}
.rvca-grupo-t .rvca-ico{width:15px;height:15px;color:#BF4E17}
.rvca-op{position:relative;display:block;margin:0 0 6px;cursor:pointer}
.rvca-op input,.rvca-ord input{position:absolute;opacity:0;width:1px;height:1px}
.rvca-op span{display:block;padding:11px 14px;border:1.5px solid #E6EBF1;border-radius:10px;font-size:14px;font-weight:600;background:#fff;transition:border-color .12s ease}
.rvca-op:hover span{border-color:#C9D2DD}
.rvca-op input:checked+span{border-color:#BF4E17;background:#FFF6F0;color:#8F3A10}
.rvca-op input:focus-visible+span,.rvca-ord input:focus-visible~.rvca-ord-c{outline:2px solid #0C243B;outline-offset:2px}
.rvca-ords{margin:12px 0 0}
.rvca-ords[hidden]{display:none}
.rvca-ord{position:relative;display:flex;align-items:center;margin:0 0 8px;padding:12px 14px;border:1.5px solid #E6EBF1;border-radius:12px;background:#fff;cursor:pointer}
.rvca-ord:hover{border-color:#C9D2DD}
.rvca-ord.on{border-color:#BF4E17;background:#FFF6F0}
.rvca-ord-c{display:block;flex:1 1 auto;min-width:0;margin-right:10px}
.rvca-ord-t{display:block;font-weight:700;color:#0C243B;word-break:break-word}
.rvca-ord-m{display:block;font-size:12px;color:#5B6776}
.rvca-pild{display:inline-block;margin:0 6px 4px 0;padding:3px 10px;border-radius:999px;background:#F3F5F8;color:#3B4756;font-size:12px;font-weight:700;white-space:nowrap}
.rvca-pild--ok{background:#E7F7EF;color:#135C3A}
.rvca-pild--aviso{background:#FFF1D6;color:#7A4A00}
.rvca-pild--gris{background:#EEF1F5;color:#5B6776}
.rvca-sug{margin:18px 0 0;padding:14px 16px;border-radius:12px;background:#F3F5F8}
.rvca-sug[hidden],.rvca-sug-i[hidden],.rvca-sug-gracias[hidden]{display:none}
.rvca-sug-k{margin:0 0 8px;font-size:11px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:#BF4E17}
.rvca-sug-i{margin:0 0 6px;border-radius:10px;background:#fff;border:1px solid #E6EBF1}
.rvca-sug-i summary{padding:11px 14px;font-weight:700;color:#0C243B;cursor:pointer}
.rvca-sug-c{padding:0 14px 12px;font-size:14px;color:#3B4756}
.rvca-sug-pie{margin:10px 0 0}
.rvca-sug-pie .rvca-btn{margin-left:6px}
.rvca-sug-gracias{margin:10px 0 0;font-weight:700;color:#135C3A}
.rvca-datos-cuenta{margin:0 0 14px}
.rvca-datos-cuenta small{display:block;margin-top:2px;color:#5B6776;font-size:12px}
.rvca .rvp-campo label{display:block;margin:0 0 5px;font-weight:700;font-size:13px;color:#0C243B}

/* detalle */
.rvca-datos{margin:0 0 16px;border:1px solid #E6EBF1;border-radius:12px;background:#fff}
.rvca-datos summary{padding:12px 16px;font-weight:700;color:#0C243B;cursor:pointer}
.rvca-datos dl{margin:0;padding:0 16px 10px}
.rvca-datos dl div{padding:8px 0;border-top:1px solid #F0F3F7}
.rvca-datos dt{font-size:12px;font-weight:700;color:#5B6776}
.rvca-datos dd{margin:2px 0 0;word-break:break-word;overflow-wrap:anywhere}
.rvca-adjs{display:flex;flex-wrap:wrap;margin-top:6px}
.rvca-adj{display:inline-block;margin:0 8px 8px 0;border-radius:8px;overflow:hidden;border:1px solid #E6EBF1}
.rvca-adj img{display:block;width:88px;height:88px;object-fit:cover}
.rvca-adj--doc{padding:8px 12px;font-size:13px;font-weight:600;text-decoration:none}
.rvca-hilo{margin:0 0 16px}
.rvca-hilo-vacio{padding:16px;border-radius:12px;background:#F3F5F8;color:#5B6776;font-size:14px;text-align:center}
.rvca-msg{max-width:86%;margin:0 0 12px;padding:12px 14px;border-radius:14px 14px 14px 4px;background:#fff;border:1px solid #E6EBF1}
.rvca-msg--propio{margin-left:auto;border-radius:14px 14px 4px 14px;background:#FFF4EC;border-color:#F7D8C3}
.rvca-msg--soporte:not(.rvca-msg--propio){border-left:3px solid #0C243B}
.rvca-msg-cab{display:flex;flex-wrap:wrap;justify-content:space-between;margin:0 0 4px;font-size:12px}
.rvca-msg-quien{margin-right:10px;font-weight:700;color:#0C243B}
.rvca-msg-cuando{color:#5B6776}
.rvca-msg-texto{word-break:break-word;overflow-wrap:anywhere}
.rvca-msg-img{display:block;margin-top:8px}
.rvca-msg-img img{display:block;max-width:100%;max-height:320px;border-radius:8px}
.rvca-msg-vencida{display:block;margin-top:6px;font-size:12px;font-style:italic;color:#5B6776}
.rvca-resuelto,.rvca-califica{margin:0 0 16px;padding:16px 18px;border-radius:14px;background:#0C243B;color:#fff}
.rvca-resuelto .rvca-sub{color:#AFC0D3}
.rvca-resuelto-t{margin:0 0 2px;font-weight:700;font-size:16px}
.rvca-resuelto-acc{display:flex;flex-wrap:wrap;margin:12px 0 0}
.rvca-resuelto-acc .rvca-btn{margin:0 8px 6px 0}
.rvca-resuelto .rvca-btn--g,.rvca-resuelto .rvca-btn--g:visited{border-color:#4D6680;color:#fff!important}
.rvca-resuelto .rvca-btn--g:hover{border-color:#fff}
.rvca-califica{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;background:#fff;color:#1F2D3D;border:1px solid #E6EBF1}
.rvca-califica fieldset{margin:0 12px 6px 0;padding:0;border:0}
.rvca-califica legend{margin:0 0 4px;padding:0;font-weight:700;color:#0C243B}
.rvca-calificado{margin:0 0 16px;color:#5B6776;font-size:14px}
.rvca-responder{padding:16px 18px;border:1px solid #E6EBF1;border-radius:14px;background:#fff}
.rvca-label{display:block;margin:0 0 6px;font-weight:700;color:#0C243B}
.rvca-responder-pie{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;margin:10px 0 0}
.rvca-adjuntar{position:relative;display:inline-flex;align-items:center;margin:4px 12px 4px 0;font-size:14px;font-weight:600;color:#3B4756;cursor:pointer;overflow:hidden}
.rvca-adjuntar .rvca-ico{margin-right:6px;color:#BF4E17}
.rvca-adjuntar input{position:absolute;left:0;top:0;width:100%;height:100%;opacity:0;cursor:pointer}
.rvca-adjuntar.rvca-con-archivo span{color:#135C3A;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* ───────── móvil ───────── */
@media (max-width:720px){
	.rvp-hero{border-radius:0 0 16px 16px}
	.rvp-hero-in{padding:36px 16px 72px}
	.rvp-hero-txt{margin-right:0}
	.rvp-h1{font-size:32px;margin-bottom:16px}
	.rvp-h2{font-size:24px}
	.rvp-buscar{padding:4px 4px 4px 12px}
	.rvp-buscar input{font-size:16px}
	.rvp-buscar button{padding:0 14px}
	.rvp-cuerpo{padding:0 16px 48px}
	.rvp-angosto,.rvp-medio{padding-top:20px}
	.rvp-tk-c{padding:20px 18px}
	.rvp-tk-s{flex-basis:48px}
	.rvp-form-c,.rvp-form-pie{padding-left:16px;padding-right:16px}
	.rvp-form-pie .rvp-btn{width:100%}
	.rvp-paso-cab{padding-left:16px;padding-right:16px}
	.rvp-pase{flex-direction:column}
	.rvp-pase-c{padding:18px}
	.rvp-pase-s{flex:0 0 auto;flex-direction:row;flex-wrap:wrap;justify-content:space-between;padding:14px 18px;border-left:0;border-top:2px dashed #C9D2DD;text-align:left}
	.rvp-pase-s:before,.rvp-pase-s:after{top:-13px;bottom:auto;left:auto}
	.rvp-pase-s:before{left:-12px}
	.rvp-pase-s:after{right:-12px}
	.rvp-pase-n{margin:0 12px 0 0;font-size:20px}
	.rvp-pase-sk{width:100%}
	.rvp-barras{display:none}
	.rvp-enc-q{padding:18px 16px}
	.rvp-nps label{flex-basis:26px;margin:0 2px 6px}
	.rvp-nps span{height:38px;font-size:14px}
	.rvca-pase-a{flex-direction:column}
	.rvca-pase-c{padding:14px}
	.rvca-pase-s{flex:0 0 auto;flex-direction:row;flex-wrap:wrap;justify-content:space-between;align-items:center;padding:10px 14px;border-left:0;border-top:2px dashed #E0E6ED}
	.rvca-pase-s:before,.rvca-pase-s:after{display:none}
	.rvca-pase-n{margin:0}
	.rvca-pase-w{margin:0;width:100%;text-align:left}
	.rvca-paso{padding:16px 14px}
	.rvca-paso-pie .rvca-btn{flex:1 1 0;margin-left:0;margin-right:8px}
	.rvca-paso-pie .rvca-btn:last-child{margin-right:0}
	.rvca-msg{max-width:94%}
	.rvca-banda{flex-wrap:wrap}
	.rvca-banda>a{margin:10px 0 0;width:100%}
}
@media print{.rvp-hero,.rvp-reenviar,.rvp-centro .rvp-btn,.rvp-impresora{display:none}.rvp-pase{box-shadow:none;border:1px solid #999}}